Sense is always keen to hear suggestions for improving our service. If something is wrong, we want to put it right.
Often the quickest and most effective way of resolving a complaint is to raise it directly with the service / manager involved. However if this is not possible or your preferred option please fill in the form below and we will deal with it as soon as possible.
Alternatively, if you would like any assistance, or would like to talk to someone who is not directly involved, please call our national complaints line on 0800 731 9008 .
Please be assured that your complaint will be treated confidentially.
If you would like a full version of the Sense complaints policy please contact the Sense Policy and Quality Team:
Address: Summit Point Building, Summit Crescent, Roebuck Lane, Smethwick, B66 1BX.
Voice and text phone: (0121) 553 2967
Sense national complaints line free phone number: 0800 731 9008
